| Name or Company Name |
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| E-mail Address |
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| Please rate the courtesy, professionalism and expertise of the appraiser(s) you dealt with: |
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| Please rate the courtesy of anyone else you dealt with: |
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| Were you kept to date on any delays or unusual circumstances? |
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| How would you rate our voice mail system? |
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| Did you ever try to phone us and received no answer or a busy signal? |
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| Did you have any unreturned emails, whether to the appraiser or customer service? |
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| What method of communication do you prefer? |
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| How would you rate your overall experience with us? |
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| If someone asked you about our work, would you recommend us? |
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| For any problems, were they handled quickly and to your satisfaction? |
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| How would you rate our website? |
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| How can we improve our website to better serve you? |
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| If you received your report via email, was it sent in a timely manner? |
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| For emailed reports, were you able to receive/read/view them without problems? |
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| If you had any questions regarding your report, were they answered to your satisfaction? |
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| Did you receive your order within our standard 5-7 business days (this does not apply to commercial narratives or unusual properties)? |
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| Were there any unexpected charges you were not aware of prior to receiving an invoice? |
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| If you received a statement from us, was the information correct and understandable? |
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| Were you given a business card by the appraiser? |
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| Who was your appraiser? |
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| What other forms of payment would you like to see accepted? |
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| Are you basing the answers to this survey on a specific appraisal? |
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| If so, please list the property address (optional) |
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| Please tell us if you have any suggestions on how to improve our service to you. |
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